okebt Casino
Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by okebt Casino (okebt.cam), including data collected through our website, mobile applications, customer support channels, and promotional materials. okebt operates as a licensed online gaming platform serving players in the Philippines and other permitted jurisdictions.

We are committed to handling your personal data responsibly and in accordance with applicable data protection laws. This policy outlines what information we collect, why we collect it, how we use it, who we share it with, and your rights regarding your personal data.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with okebt, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (passport, driver's license, national ID)
• Contact Information: Email address, mobile phone number, residential address
• Account Credentials: Username, password (encrypted), and security questions
• Payment Information: Bank account details, GCash account information, credit/debit card details (last four digits only; full card numbers are not stored), and transaction history
• Communication Data: Messages sent to customer support, chat logs, and feedback submissions
• Verification Documents: Photos or scans of identity documents, selfies with ID, proof of address, and proof of payment method ownership

2.2 Information Collected Automatically

When you use okebt, we automatically collect certain technical and usage data:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Connection Data: IP address, internet service provider, connection type, geolocation data (country, city)
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, clickstream data, and navigation patterns
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze site traffic, and deliver personalized content. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, Maya, banks) who confirm transaction details
• Identity verification services that validate your identity and age
• Game providers who report gameplay statistics and technical issues
• Fraud prevention agencies that flag suspicious activity
• Marketing partners (only if you have consented to receive promotional communications)

3. How We Use Your Information

okebt collects and processes your personal data for the following purposes:

3.1 Account Management and Service Delivery

• To create, maintain, and secure your okebt account
• To verify your identity and age (21+ requirement)
• To process deposits, withdrawals, and other financial transactions
• To provide access to games, promotions, and VIP rewards
• To communicate important account updates and service announcements

3.2 Legal Compliance and Security

• To comply with Philippine gaming regulations, anti-money laundering (AML) laws, and Know Your Customer (KYC) requirements
• To prevent fraud, money laundering, underage gambling, and other illegal activities
• To detect and investigate suspicious betting patterns, bonus abuse, and terms violations
• To respond to legal requests from government authorities, courts, and law enforcement
• To enforce our Terms & Conditions and protect our legal rights

3.3 Customer Support

• To respond to your inquiries, complaints, and support requests
• To troubleshoot technical issues and improve service quality
• To provide personalized assistance via live chat, email, and phone

3.4 Marketing and Personalization (with your consent)

• To send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and new games
• To personalize your gaming experience based on your preferences and play history
• To conduct surveys and gather feedback to improve our services
• To display targeted advertisements on third-party websites (where permitted by law)

You can opt out of marketing communications at any time by clicking "unsubscribe" in promotional emails, adjusting your account preferences, or contacting customer support.

3.5 Analytics and Improvement

• To analyze user behavior and improve website functionality, game selection, and user interface
• To monitor website performance, security threats, and technical errors
• To conduct internal research and develop new features and services

4. When and How We Share Your Information

okebt does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating our platform:

• Payment Processors: GCash, Maya, banks, and payment gateways that process your deposits and withdrawals
• Identity Verification Services: Providers who confirm your identity, age, and address
• Game Providers: Licensed software providers (Jili Games, Pragmatic Play, Evolution Gaming, etc.) who deliver game content
• Cloud Hosting: Secure data centers that store our databases and application servers
• Customer Support Tools: Live chat platforms and ticketing systems
• Marketing Services: Email and SMS providers who send promotional communications (only if you have consented)

All service providers are contractually obligated to protect your data and use it only for the purposes we specify. They are prohibited from using your data for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulators, and law enforcement when:

• Required by Philippine law, court order, or legal process
• Necessary to comply with gaming licensing requirements and AML regulations
• Requested by PAGCOR, the Bangko Sentral ng Pilipinas (BSP), or other regulatory bodies
• Necessary to investigate suspected fraud, money laundering, or other illegal activity
• Required to protect the safety, property, or legal rights of okebt, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for other purposes with your explicit consent, such as participating in co-branded promotions or third-party reward programs.

5. How Long We Keep Your Data

okebt retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your account and as long as you continue using okebt services
• Closed Accounts: After voluntary account closure, we retain essential data (name, email, transaction history) for 5 years to comply with Philippine AML regulations and tax laws
• Marketing Data: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you again
• Transaction Records: Financial transaction data is retained for 10 years as required by BSP regulations
• Communication Logs: Customer support chats and emails are retained for 3 years for quality assurance and dispute resolution
• Gameplay Data: Game logs and betting history are retained for 5 years for auditing and dispute resolution purposes

After the retention period expires, we securely delete or anonymize your personal data so it can no longer be used to identify you.

6. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

6.1 Right to Access

You have the right to request a copy of the personal data we hold about you. You can access most of your account information by logging into your okebt account. For a comprehensive data report, contact our Data Protection Officer.

6.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update your email, phone number, and address directly in your account settings. For changes to your name or date of birth, please contact customer support with supporting documentation.

6.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for its original purpose or if you withdraw consent. However, we may be legally required to retain certain data for regulatory compliance (e.g., AML records, transaction history).

6.4 > Right to Object

You have the right to object to the processing of your personal data for marketing purposes. You can opt out of promotional communications by clicking "unsubscribe" in emails, adjusting your notification settings, or contacting customer support.

6.5 Right to Restrict Processing

You may request that we limit how we use your data in certain situations, such as when you contest the accuracy of your data or object to processing. During the restriction period, we will store your data but not actively process it unless you consent or for legal reasons.

6.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON) and to transmit that data to another service provider.

6.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications, cookies), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

6.8 How to Exercise Your Rights

To exercise any of these rights, please contact okebt's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to your request within 15 business days. For security purposes, we may ask you to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

7. Data Security Measures

okebt employs advanced technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and okebt servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized okebt employees and contractors who require access to perform their duties. All personnel are bound by confidentiality agreements.
• Authentication: Your account is protected by a secure username and password. We recommend using a strong, unique password and enabling two-factor authentication (2FA) for added security.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls, intrusion detection systems (IDS), and regular security audits.
• Regular Security Audits: We conduct penetration testing and vulnerability assessments to identify and address security risks.
• Secure Payment Processing: Payment data is processed through PCI-DSS compliant payment gateways. okebt does not store full credit card numbers on our servers.
• Employee Training: All okebt staff receive regular training on data protection best practices and security protocols.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your Responsibility: You are responsible for keeping your login credentials confidential. Never share your password with anyone, and log out of your account when using shared or public devices. If you suspect unauthorized access to your account, contact customer support immediately.

8. Cookies and Tracking Technologies

okebt uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze site traffic, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, and track your activity.

8.2 Types of Cookies We Use

• Essential Cookies: Required for core website functionality, such as logging in, processing payments, and maintaining session security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use okebt, such as which pages are most visited and where errors occur. This helps us improve site performance.
• Functionality Cookies: Remember your preferences (language, timezone, display settings) to personalize your experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These cookies require your consent.

8.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect website functionality and prevent you from using certain features (e.g., staying logged in).

To opt out of marketing cookies, adjust your cookie preferences in your okebt account settings or use browser privacy tools.

9. Third-Party Links and Services

The okebt website may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to okebt services. We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review the privacy policies of any third-party services you use. Third-party game providers may collect gameplay data and device information subject to their own privacy policies.

10. Children's Privacy and Age Verification

okebt services are intended exclusively for adults aged 21 years and older, as required by Philippine gambling regulations. We do not knowingly collect personal data from individuals under 21.

All new users must verify their age during registration by providing government-issued identification. If we discover that a user is under 21, we will immediately close their account, void any winnings, and delete their personal data.

Parents and guardians are encouraged to monitor their children's internet activity and use parental control tools to prevent underage access to gambling sites.

11. International Data Transfers

okebt primarily operates in the Philippines, and your personal data is stored on servers located in Philippine data centers. However, some of our service providers (cloud hosting, payment processors, game providers) may operate outside the Philippines.

When we transfer your data internationally, we ensure adequate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities
• Service providers certified under recognized data protection frameworks
• Encryption and other technical security measures during transit and storage

By using okebt, you consent to the international transfer of your data as described in this policy.

12. Updates to This Privacy Policy

okebt may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by:

• Posting a prominent notice on the okebt website
• Sending an email notification to your registered email address
• Displaying a pop-up notification when you log into your account

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of okebt services after changes take effect constitutes your acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how okebt handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Data Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the okebt website
• Response Time: We aim to respond to all privacy inquiries within 15 business days

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. Visit privacy.gov.ph for more information.

Thank you for trusting okebt Casino with your personal information. We are committed to safeguarding your privacy and providing a secure, transparent gaming experience.